The RSPCA Lottery’s Privacy Policy applies to the collection, storage, use and disclosure of your personal information by RSPCA Lottery (ABN: 74 851 544 037) in accordance with the Australian Privacy Principles (APPs) and are committed to handling your personal information in accordance with the Privacy Act 1988 (Cth).

We are dedicated to keeping your details private and any information we do collect in relation to you, is kept strictly secured. Your personal details are not sold or swapped with anyone. From time to time and in line with legislative changes, our privacy policy and procedures will be reviewed and updated if appropriate. Please check our website on an ongoing basis or contact us for information on our most up-to-date practices.

Why is my personal information being collected?

Your personal information is being collected so that we can process your RSPCA Lottery ticket purchase. It may also be used for purposes such as:

• to market our organisation, products and services to you
• to send news, information about our activities and general promotional material which we believe may be useful to you
• to keep you informed of our latest lottery draws
• quality control and research purposes e.g. asking you to participate in a survey about your involvement with us
• to provide the best possible quality of supporter and client service
• to update our records and keep your contact details up to date

If you choose not to provide your personal information, we will not be able to process your RSPCA Lottery ticket and/or keep you informed about the RSPCA Lottery.

Your personal information will be held by RSPCA Queensland and the RSPCA organisation in your state or territory.

What personal information do we collect?

Personal information collected by us may include:

• Your RSPCA Lottery Supporter ID
• Your name and mailing address
• Home or mobile phone numbers
• Email address
• Date of birth
• Gender
• Title
• Communication preferences
• IP Address
• Transactional details associated with the purchase of Lottery tickets or donations (no credit card details are stored on our servers)
• Cookies
• Website usage
• Various types of data and unique device identifiers for advertising (Google, for example)

How is this information used?

Information collected from our supporters is used to:

• Process and record ticket orders and donations
• Accurately identify supporters who contact us in order to protect against unauthorised access to your personal details
• Communicate relevant RSPCA Lottery fundraising offers and events via phone, mail, social media and email
• Contact you to update details required for processing ticket orders or to advise of a Prize win
• Respond to feedback or queries from you
• We and our service providers use personal information that we collect, such as your location and your activities, to monitor and analyse website usage and to improve and enhance your digital experience.
• Meet regulatory requirements for data retention of ticket sales, even in the event of an account closure.

By providing your personal information, you expressly consent to us using this information to provide you with details about our lotteries, services or events which we consider to be of interest to you. You may at any time opt out of receiving any communications from us (other than as required for the operation of our Lottery and donation activities)

To whom will my personal information be disclosed?

Contact details are usually disclosed to:

• our employees, contractors and/or service providers for the purposes of operation of our supporter and customer services, and to otherwise provide information, products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, payment processors, data entry service providers, electronic network administrators
• RSPCA Australia and other state and territory RSPCA organisations
• RSPCA appointed marketers such as street and telephone marketers
• suppliers and other third parties with whom we have commercial relationships, where this is necessary to provide you with a service or product

For the sole purpose of processing any payments authorised by you, payment method details (such as your credit card details) are usually disclosed to our employees, contractors and/or service providers including, without limitation, web hosting providers, payment processors and data entry service providers.

Your personal information may be disclosed to overseas recipients. For further information on the practices of your state or territory RSPCA in this regard, please see its privacy policy.

Cookies, Google Analytics and Facebook Custom Audiences

Our website uses ‘cookies’ which are alphanumeric identifiers placed on your computer's hard drive through your website browser.

How do we use ‘cookies’?

We send cookies, or small pieces of information, to your web browser in order to collect information on your browsing session. Cookies may be used for:

• recording preferences that you specify on our website
• providing general visitor and customer analytics for internal reference
• assisting with website analysis and optimisation
• conducting research to improve our content, products and online services
• assisting with direct marketing
• supporting security measures, such as requiring you to re-login to the site after your account has been inactive for a period of time

If you do not wish to receive cookies you may disable these in your web browser, however please note that doing so may affect the site’s ability to function properly. See the ‘Help’ section of your web browser for more information on changing your cookie preferences.

We use Google Analytics to track visits to our website, and use this information to track the effectiveness of our website, like visits, length of visit, viewed pages and the technical capabilities of our visitors. While this data is mostly anonymous, sometimes we will connect it to you, for instance in personalising a webpage, or prefilling a form with your details. For more information on our analytics tools, read Google’s Privacy Policy.

We also use tools that tell us when a computer or device has visited or accessed our content, and allow us to tailor advertising both on our website and through advertising networks on other websites based on your visits or behaviour through cookies on your device. You can control how cookies are used and for what through the settings on your chosen browser. You can also control how your information is used with advertisers through the Network Advertising Initiative, including opting-out from interest-based advertising (click here).

If you wish to opt-out of having your web browsing information used for remarketing, traffic, demographics and interest reporting purposes, you can download and install Google Analytics Opt-out Browser Add-on. Removing or rejecting cookies may affect the functionality of our website and updates to your web browser may affect the functionality of the Google Analytics Opt-out add-on.

We may use Facebook Custom Audiences to deliver advertisements to Website Visitors on Facebook based on information we already have such as email address. We also may use information associated with Visitor social media accounts, such as demographics and other information about an individual to improve our marketing efforts. Find out more about Facebook advertising here or learn more about how to opt out of Facebook Custom Audiences here.

Where can I find more information?

The RSPCA in your state or territory has a privacy policy which contains information about how you may access your personal information and seek its correction.

The privacy policy also contains information about how you may complain about a breach of the Australian Privacy Principles and how the RSPCA will deal with such a complaint.

Contact details and the privacy policy for each RSPCA organisation may be found below.
RSPCA QLD
RSPCA NSW
RSPCA VIC
RSPCA ACT
RSPCA NT
RSPCA TAS

How to Contact Us

If you have a query about the use of your personal information you may contact [email protected].